Refund policy
At KAIRI, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we're here to help.
Returns
You may request a return within 15 days of receiving your order.
To be eligible for a return, the item must:
- Be unused and in its original condition
- Be returned in its original packaging
- Include all accessories, tags, and protective materials
- Show no signs of wear, damage, or alteration
To initiate a return, please contact us at help@wearkairi.com with your order number and reason for return.
Return Instructions
Please carefully package your item and:
Ship the product back in its original packaging, including all accessories and tags.
Customers are responsible for return shipping costs unless the item received is defective or incorrect.
Refunds
Once your return has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be issued to your original payment method.
Please allow 5–10 business days for your refund to be processed after we receive and inspect the returned item.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at help@wearkairi.com and include photos of the issue. We will work with you to resolve the matter as quickly as possible.
Contact Us
For any questions regarding returns, refunds, or exchanges, please contact:
KAIRI Eyewear
Designed in the Mediterranean.